Outsourced Web Hosting Support - InstaCarma

The market is abound with web hosting service providers who claim to offer 24*7 outsourcing technical support for your web hosting business. Amidst the multiple technical support providers of seemingly similar offerings and promises of high service quality, you are bound to use your judgment to decide which would be the best one to meet your business needs and adequately address to the needs of your clientèle as well. And then, at the end of the day, does ‘availing a 24*7 support provider’ necessarily translate into getting to on-board the support staff for ‘instant and anytime availability’? Not always! So, what all are the challenges that you might encounter on your way to realistically finding a services provider that just about fits the bill for your business needs? We have compiled a list of all such challenges that you must be aware of, well in advance, to help you compare and make an informed decision with ease. 1. Round-the-clock support usually transla...

Before you consider   D evOps service   for your organization to embrace this new approach, it is critical for you to develop at least a basic understanding of what all it takes for the holistic implementation of devOps for your organization. Just like agile, the adoption of devOps also involves embracing a set of practices that result from an organizational attitude, philosophy and culture. This is the reason why adopting devOps can be a bit misleading since the organizations are likely to undertake a few of the devOps related activities according to their understanding of it, and thereby, start believing that they have implemented it successfully – regardless of whether these activities define devOps or not. By this, we mean to say that more than being just a set of activities, devOps is a cultural change that an organization needs to make, for embracing it wholeheartedly. So, exactly what all does the devOps culture comprise of? To get there, we need to understand what m...

It is critical for the success of a majority of hosting and data center companies to avail affordable and efficient outsourced technical support services. These companies required the services of a technical support provider in order to field the issues from their clients in order of their priority. With a suitable technical support provider, is a hosting services provider able to earn the reputation of providing quality customer support. Web hosting companies therefore, usually follow the practice of outsourcing technical support offered online to their end customers for them to enjoy a high responsiveness and minimized down time. When your hosting company has the perfect technical support partner on board, it becomes easy for you to manage all the client conversations and resolve all the client queries and concerns in a systematic and satisfactory manner. When it comes to assessing the technical support needs of your hosting business, you are surrounded by multiple ...

A lots of companies outsource their support services. In such a case, the technical aspect of the maintenance are served by an outside agency. These agencies provide the clients of the hosting provider company with technical support over emails, chats and phone calls. They directly deal with all the maintenance issues the client is facing. Some of the hosting companies avail part-time outsourcing of these services wherein the outsourced company fetches all the details of the maintenance issues and escalates them to the hosting provider company that performs the required fixes. Outsourced Web Hosting Technical Support Here are some of the key benefits of outsourcing the support services to an outside agency: Availability of 24/7/365 tech support service from the company for all their complaints. This gives them more confidence in the web hosting company. The hosting companies no need to worry about customer care once they outsourced. They need to focus only on marke...

While both Xen and OpenVZ are open source server virtualization technology, there exists some big differences between the two.  I think potential VPS customers might need to check the applications that need to be hosted to determine which one is the preferable virtualization technology. On one hand you have Xen, a para-virtualization platform that gives you much of the dedicated server behavior.  You run your own instance of Linux kernel, you can load your own kernel modules, you have properly virtualized memory, IO and scheduler, and it’s stable and predictable.  On the other hand you have OpenVZ, an operating-system level virtualization system that is just a thin layer on top of the underlying OS. It is simple to understand, has lower overhead, which usually translates to better performance. OpenVZ Memory Model. First of all, when VPSLink’s OpenVZ Link-3 says “256MB guaranteed”, it actually means around 232MB of “privvmpag...

If your team is managing the web servers for one of the busiest ecommerce site or a social media run site, its not quite easy to address all monitoring needs just by looking at the Nagios, Munin and other tools as they collect the data from server and then produce the infographics or send alerts. Even if you don’t have these tools setup, its better to use tools that give visibility to real time data in a readable format. Take a look at the situation where your web server (Nginx) is failing to serve the pages of your PHP or Rails application hosted. If you don’t see the web service failing but the application not being able to load the sites (Ex: 502 error upstream was unable to serve the page), it is sure that the webserver needs to be checked for configuration optimization. Ngxtop one such tool that you would like to use with your Nginx. This would get you a quick and easy access to incoming requests coming your way from various ip’s, help you see the U...

Software testing is a critical element of software quality assurance and represents the ultimate process to ensure the correctness of the product.  The quality product always enhances the customer confidence in using the product thereby increases the business economics. In other words, a good quality product means zero defects, which is derived from a better quality process in testing. Software is an integrated set of Program codes, designed logically to implement a particular function or to automate a particular process. To develop a software product or project, user needs and constraints must be determined and explicitly stated. The development process is broadly classified into two. 1. Product development 2. Project development Product development is done assuming a wide range of customers and their needs. This type of development involves customers from all domains and collecting requirements from many different environments. Project Deve...